Terms and conditions

By accessing and using Hardball Caribbean Smokehouse's website and services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our services.

All reservations are subject to availability and are not confirmed until you receive a confirmation email from us.

Arrival time

Please arrive on time for your reservation. We may need to release your table if you are more than 15 minutes late.

Table allocation

We reserve the right to allocate tables based on availability and group size requirements.

Standard cancellations

We require at least 24 hours' notice for cancellations. Late cancellations may result in a cancellation fee.

Large group bookings

For groups of 8 or more, a deposit may be required. Deposits are non refundable if cancelled less than 48 hours before the reservation time.

No show policy

Repeated no shows may result in restrictions on future reservations.

While we make every effort to accommodate dietary requirements, we cannot guarantee that our food is free from allergens.

Allergies

Please inform our staff of any allergies or dietary restrictions when making your reservation.

Special requests

We will do our best to accommodate special dietary requests with advance notice.

Accepted methods

We accept all major credit and debit cards, as well as cash payments.

Service charges

A service charge may be added to large group bookings and special events.

Pricing

All prices are inclusive of VAT where applicable. Prices are subject to change without notice.

Deposits

Deposits for large groups are non refundable and must be paid in advance.

We expect all guests to behave respectfully towards our staff and other customers.

Respectful behaviour

Any disruptive or inappropriate behaviour may result in being asked to leave.

Dress code

Smart casual dress is appreciated. We reserve the right to refuse service based on dress code.

Photography

Personal photography is allowed, but please be respectful of other guests.

Limitation of liability

Hardball Caribbean Smokehouse shall not be liable for any indirect, incidental, special or consequential damages.

Force majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control.

Accuracy of information

While we strive for accuracy, we cannot guarantee that all information on our website is always current or complete.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.

If you have any questions about these Terms and Conditions, please contact us:

Email

[email protected]

Phone

+44 01473 807117

Address

24 Lloyds Ave, Ipswich IP1 3HD

Response time

We aim to respond within 48 hours.