Legal
Privacy policy
Your privacy matters to us. Here's how we protect and handle your information.
01
Introduction
At Hardball Caribbean Smokehouse, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, make reservations or interact with our services.
02
Information we collect
Personal information
- Name and contact information (email, phone number)
- Reservation details and preferences
- Payment information (processed securely through third party providers)
- Communication preferences and marketing consent
Automatically collected
- IP address and browser information
- Pages visited and time spent on our website
- Device information and cookies
- Analytics data to improve user experience
03
How we use it
- Reservation management
- Process and confirm your table reservations, manage special requests and provide customer service.
- Communication
- Send reservation confirmations and updates, and respond to your enquiries and feedback.
- Marketing (with consent)
- Send newsletters, promotions and updates about our services and special events.
- Service improvement
- Analyse usage patterns to improve our website, services and customer experience.
05
Data security
- Encryption
- All sensitive data is encrypted using industry standard SSL/TLS protocols to protect information in transit.
- Access controls
- Strict access controls and authentication measures so only authorised personnel can access your data.
- Regular audits
- Regular security assessments and updates to maintain the highest level of data protection.
- Incident response
- Comprehensive incident response procedures in case of any security breach or data incident.
06
Your rights
- Access and update
- Request access to your personal information and update or correct any inaccuracies.
- Deletion
- Request deletion of your personal information, subject to legal and business requirements.
- Portability
- Receive a copy of your personal information in a structured, machine readable format.
- Marketing opt out
- Unsubscribe from marketing communications at any time using the link in our emails.
07
Contact us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- [email protected]
- Phone
- +44 01473 807117
- Address
- 24 Lloyds Ave, Ipswich IP1 3HD
- Response time
- We aim to respond within 48 hours.
Last updated January 2025
This Privacy Policy may be updated periodically. We will notify you of any material changes.