Privacy Policy

Your privacy matters to us. Learn how we protect and handle your information.

Introduction

At Hardball Caribbean Smokehouse, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or interact with our services.

Information We Collect

Personal Information

  • Name and contact information (email, phone number)
  • Reservation details and preferences
  • Payment information (processed securely through third-party providers)
  • Communication preferences and marketing consent

Automatically Collected Information

  • IP address and browser information
  • Pages visited and time spent on our website
  • Device information and cookies
  • Analytics data to improve user experience

How We Use Your Information

Reservation Management

Process and confirm your table reservations, manage special requests, and provide customer service.

Communication

Send reservation confirmations, updates, and respond to your inquiries and feedback.

Marketing (with consent)

Send newsletters, promotions, and updates about our services and special events.

Service Improvement

Analyze usage patterns to improve our website, services, and customer experience.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

Trusted third-party services that help us operate our business (payment processors, email services, analytics).

Legal Requirements

When required by law or to protect our rights, safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, with appropriate privacy protections.

Data Security

Encryption

All sensitive data is encrypted using industry-standard SSL/TLS protocols to protect information in transit.

Access Controls

Strict access controls and authentication measures to ensure only authorized personnel can access your data.

Regular Audits

Regular security assessments and updates to maintain the highest level of data protection.

Incident Response

Comprehensive incident response procedures in case of any security breaches or data incidents.

Your Rights

Access & Update

Request access to your personal information and update or correct any inaccuracies.

Deletion

Request deletion of your personal information, subject to legal and business requirements.

Portability

Receive a copy of your personal information in a structured, machine-readable format.

Marketing Opt-out

Unsubscribe from marketing communications at any time using the link in our emails.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email

[email protected]

Phone

+44 01473 807117

Address

24 Lloyds Ave, Ipswich IP1 3HD

Response Time

We aim to respond within 48 hours

Last Updated: January 2025

This Privacy Policy may be updated periodically. We will notify you of any material changes.